Welcome to Neo Home Mart. By accessing or using our website and purchasing our products, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.

1. General

Neo Home Mart provides home and lifestyle products through its online platform. We reserve the right to update, modify, or discontinue any product, service, website feature, or content at any time without prior notice.

By using this website, you confirm that you are legally capable of entering into a binding agreement and that the information you provide to us is accurate and complete.

2. Product Information

We make every reasonable effort to ensure that product descriptions, images, specifications, dimensions, colours, and other information displayed on the website are accurate.

However, minor variations may occur due to product batches, manufacturing processes, screen settings, photography, or other factors. Such variations do not necessarily constitute a product defect.

Neo Home Mart reserves the right to correct errors or inaccuracies in product information, pricing, availability, or specifications without prior notice.

3. Prices and Payments

All prices displayed on the website are subject to change without prior notice.

Applicable taxes, shipping charges, installation charges, or other additional costs, where applicable, will be communicated during the ordering process.

Orders are confirmed only after successful payment or confirmation through an approved payment method. Neo Home Mart reserves the right to cancel or decline an order in cases such as pricing errors, product unavailability, suspected fraudulent activity, or other legitimate reasons.

4. Orders and Order Confirmation

Once an order is placed, you may receive an order confirmation through the contact details provided during checkout.

An order confirmation does not necessarily guarantee fulfilment if the product becomes unavailable or an error is identified. In such cases, we will contact you regarding the available options, including cancellation and applicable refund.

Please ensure that your name, delivery address, telephone number, and email address are correct when placing an order.

5. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframe displayed on the website or communicated to you.

Delivery timelines may vary depending on the delivery location, product availability, logistics partners, weather conditions, public holidays, unforeseen circumstances, or other factors beyond our reasonable control.

Any delivery estimate provided by Neo Home Mart is indicative and should not be considered a guaranteed delivery date unless expressly stated otherwise.

Customers are responsible for providing an accurate and complete delivery address and ensuring that someone is available to receive the shipment where required.

6. Inspection Upon Delivery

Customers are advised to inspect the package and product carefully upon delivery.

If the product appears damaged, defective, incomplete, or significantly different from the product ordered, please contact Neo Home Mart within the applicable period specified in our Shipping & Returns Policy, along with relevant photographs, videos, order details, and other supporting information.

7. Returns, Replacements and Refunds

Returns, replacements, cancellations, and refunds are subject to the conditions specified in our Shipping & Returns Policy.

Certain products may not be eligible for return or replacement due to their nature, condition, installation, use, or other applicable restrictions.

Products returned to Neo Home Mart must meet the applicable return conditions, including requirements relating to product condition, packaging, accessories, and proof of purchase.

Where a refund is approved, it will be processed using the applicable payment or refund method within the timeframe communicated by Neo Home Mart or its payment provider.

8. Product Use and Installation

Customers are responsible for using products according to the instructions, recommendations, and safety guidelines provided with the product.

Where installation is required, customers should ensure that the product is installed correctly and on a suitable surface using appropriate tools and mounting hardware.

Neo Home Mart shall not be responsible for damage, injury, or loss resulting from improper installation, misuse, modification, negligence, unauthorised repairs, or failure to follow product instructions.

9. Warranty

Where a product is covered by a manufacturer’s or Neo Home Mart’s warranty, the applicable warranty terms will be provided with the product or stated on the relevant product page.

Warranty coverage may be subject to specific conditions and exclusions. Damage resulting from misuse, improper installation, unauthorised modifications, normal wear and tear, accidents, or negligence may not be covered.

10. Intellectual Property

All content available on this website, including but not limited to text, product descriptions, photographs, graphics, logos, icons, designs, videos, and other materials, is owned by or licensed to Neo Home Mart unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit any website content without prior written permission from Neo Home Mart.

11. Website Use

You agree to use this website only for lawful purposes.

You must not:

  • Attempt to gain unauthorised access to the website or its systems.
  • Introduce viruses, malware, or other harmful material.
  • Interfere with the operation or security of the website.
  • Use automated systems to collect website content without permission.
  • Provide false, misleading, or fraudulent information.
  • Use the website for any unlawful or unauthorised purpose.

Neo Home Mart reserves the right to restrict or terminate access to the website where necessary.

12. Third-Party Services

Our website may use third-party services such as payment gateways, delivery partners, analytics services, communication platforms, or other service providers.

Your use of such services may also be subject to the terms and policies of the respective third-party providers. Neo Home Mart is not responsible for the independent terms, policies, or operations of third-party services.

13. Limitation of Liability

To the extent permitted by applicable law, Neo Home Mart shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products, except where such liability cannot legally be excluded.

Our liability, where applicable, shall be limited to the extent permitted under applicable law and the value of the relevant product or transaction.

14. Force Majeure

Neo Home Mart shall not be responsible for delays or failure to fulfil its obligations caused by circumstances beyond its reasonable control, including natural disasters, extreme weather, transportation disruptions, strikes, government restrictions, technical failures, pandemics, or other unforeseen events.

15. Privacy

Any personal information collected through the website will be handled in accordance with our Privacy Policy.

By using the website and providing your information, you acknowledge that your information may be processed as necessary to fulfil orders, provide customer support, process payments, and operate our services in accordance with applicable laws and our Privacy Policy.

16. Changes to These Terms

Neo Home Mart may update these Terms & Conditions from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.

The updated version will be published on this page with the revised date. Your continued use of the website after such changes constitutes acceptance of the updated Terms & Conditions.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms & Conditions or your use of the website shall be subject to the jurisdiction of the appropriate courts in India.

18. Contact Us

If you have questions regarding these Terms & Conditions, your order, or any of our policies, please contact Neo Home Mart through the contact details provided on our Contact Us page.