1. How can I create an account?

Creating an account with Neo Home Mart is quick and easy. Click My Account on the website and choose the option to register. Enter your required details and create your account. Once registered, you can conveniently manage your orders, view your order history, and update your account information.

Yes. You can place an order as a guest without creating an account. Simply add your desired products to the cart, proceed to checkout, and complete your purchase using the guest checkout option.

If you purchase as a guest, your order details and confirmation will be sent to the email address or mobile number provided during checkout. Please make sure that your contact details are correct when placing the order.

If you have an account, log in and go to My Account → Orders to view your order history, order status, and available order details.

If you placed the order as a guest, you can find your order information in the order confirmation email or message sent to the contact details provided during checkout.

Yes, Cash on Delivery (COD) may be available for eligible orders and delivery locations. If COD is available for your order, you will see it as a payment option during checkout.

Availability of COD may depend on the product, order value, delivery location, or other applicable conditions.

5. What if I receive a faulty, incomplete, or damaged product?

If you receive a faulty, incomplete, or damaged product, please contact Neo Home Mart as soon as possible after delivery. Provide your order number along with clear photographs and, where necessary, a video showing the issue.

Our team will review the information and, depending on the situation, arrange a replacement, provide the missing item, or process an eligible refund in accordance with our Return & Refund Policy.

To initiate a return, contact our customer support team with your order number, product details, and reason for the return. You may also be asked to provide photographs or videos of the product.

Once your request is reviewed and approved, we will provide the necessary return instructions. Please ensure that the product meets the applicable return conditions and is returned with its original packaging, accessories, and other supplied items where required.

Once your returned product has been received and inspected, we will process an approved refund within [X business days].

After the refund is initiated, the time taken for the amount to appear in your account may vary depending on your bank, card issuer, payment gateway, or other financial institution.

 

Orders are generally delivered within the estimated timeframe shown during checkout or communicated in your order confirmation.

Delivery time may vary depending on your location, product availability, courier operations, weather conditions, holidays, and other unforeseen circumstances.

You will receive relevant order or shipping updates through the email address or mobile number provided during checkout. For the most accurate delivery estimate, please refer to your order confirmation or shipping information.